Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, let us know about it at Info@eleganto.net. Please note that returns will need to be sent to the following address: 

Eleganto, Bohlenstraße 61, 27619 Schiffdorf 

You will get with each order a return Label, you can use it, if you didn't got it, please contact us at Info@eleganto.net to get one 
You can always contact us for any return question at Info@eleganto.net

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

please notice, that shipping costs that paid for shipping can‘t be refunded. We offer, otherwise clarified, a free return. Please contact us in case of refund to send you return-label.

If more than 15 business days have passed since we’ve approved your return, please contact us at Info@eleganto.net